Refund policy

Non-Food Items

Returns are accepted within 14 days of delivery.
Items must be unused, in original condition, and in original packaging.
Items showing wear, damage, or missing components may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Food & Perishable Goods

All food and perishable items are final sale and are not eligible for returns or refunds.
If a food item arrives damaged, defective, or incorrect, contact us within 48 hours with photos.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, notify us within 7 days of delivery with photos.
We will arrange a replacement or refund depending on availability.

Lost or Stolen Packages

If a package is marked “Delivered” by the carrier but cannot be located, the matter is considered outside of our control.
Once a delivery scan is confirmed, ownership and responsibility transfer to the customer.
We do not issue refunds or replacements for orders confirmed as delivered, including potential theft or non-receipt claims.

As a courtesy, we may assist in filing a claim with the carrier, but outcomes are not guaranteed.
Lost-package claims may require verification, and repeated claims may not be eligible for future replacements.

Final Sale Items

Items marked Final Sale or discounted items are not eligible for returns or refunds.

Unauthorized Returns

Returns sent without prior approval may not be accepted.

How to Request a Return